MTB Services REFUND POLICY:


PLEASE READ THE FOLLOWING REFUND POLICY CAREFULLY. The Annual Subscription
Support Plans require a twelve month commitment and are only refundable within
30 days of subscription. However, subject to pure discretion of company
management upon merits of an individual case, payment would be fully refunded if
for any reason you are not wholly satisfied with the service, we will make every
effort to resolve the issue. If you are still not satisfied with the same, we
offer a money back policy as follows: We have a 30 days money back policy with
following terms and conditions.


FOR ANNUAL /SMALL BUSINESS PLANS

100 percent of plan price will be refunded, if claimed within 30 calendar days
of subscribing the plan. The refund policy is not applicable for per incidence
plans No refund after 30 calendar days of subscribing the plan. Refunds only are
accepted, when any of the following criteria's are met: You have all the
prerequisites which were required to resolve the problem and Issue was not
resolved till the time account was active. The issue is out of scope for the
particular plan.


30 days have not passed after the issue was last worked upon by an MTB Services
TECHNOLOGIES technician. There has not been a closed ticket or resolved issue in
the past for unlimited plans.


USER RESPONSIBITY (VERY IMPORTANT)

In connection with obtaining Services, you agree that you will: Cooperate with
the MTB Services TECHNOLOGIES Technician: We will use commercially reasonable
efforts to provide the support to you. Our experience shows that most issues can
be corrected as a result of close cooperation between you and the technician.
Please listen carefully to the technician and follow the technician's
instructions. You must confirm that the following conditions are true: The
situation giving rise to the question is, reproducible on a single system, i.e.,
one central processing unit with its workstations and other peripherals;

You must have knowledge regarding the hardware system, any software involved,
and in the facts and circumstances surrounding the incident; The full system,
including software and hardware, is available to you and accessible by you
without limit during any telephone discussions with MTB Services TECHNOLOGIES
support personnel. Software/Data Backup: You understand and agree that
MTB Services TECHNOLOGIES shall under no circumstance be responsible for any lost
or corrupted software or data. MTB Services TECHNOLOGIES strongly recommends that
you at all times maintain a complete data backup and disaster recovery plan.

Account, Password, and Security: For you to submit a Plan Order, you must
complete the Registration Process by providing us with current, complete and
accurate information as prompted by and required under the applicable
Registration Form. You also will choose a password and a user name. You are
solely and entirely responsible for maintaining the confidentiality of your
password and account. Furthermore, you are solely and entirely responsible for
any and all activities that occur under your account. You agree to notify

MTB Services TECHNOLOGIES immediately of any unauthorized use of your account or
any other breach of security. MTB Services TECHNOLOGIES will not be liable for
any loss that you may incur as a result of someone else using your password or
account, either with or without your knowledge.

However, you could be held liable for losses incurred by MTB Services
TECHNOLOGIES or another party due to someone else using your account or
password. You may not use anyone else's account at any time, without the
permission of the account holder. DATA BACKUP

YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING AND BACKING UP ALL INFORMATION, DATA,
TEXT OR OTHER MATERIALS (COLLECTIVELY "CUSTOMER DATA") AND SOFTWARE STORED ON
YOUR COMPUTER AND STORAGE MEDIA BEFORE ORDERING THE SERVICES. YOU ACKNOWLEDGE
AND AGREE THAT MTB Services TECHNOLOGIES.COM OR ITS REFERRAL PARTNERS HAVE NO
RESPONSIBILITY OR LIABILITY UNDER ANY CIRCUMSTANCE AT ANY TIME FOR ANY LOSS OR
CORRUPTION OF CUSTOMER DATA, SOFTWARE OR HARDWARE THAT MAY ARISE OUT OF THE
SERVICES