How We Collect Information:
We accumulate information from you when you register on our website, place an order, or ask a question/query..
When placing an order or registering on our website, accordingly, you might be asked to enter few details i.e. your name, mailing address, phone number, e-mail address. However, you may visit our website anonymously. Credit/Debit Card information is required only at time of accepting payments after service/support has been provided.
Types of Information:
Personal Information: We might ask you to enter your personal information, to keep a record of you as a customer and to provide you personalize experience. We also need your information for continues improvement, as your feedback and responses help us to improve our service standard.
Payment Information: If you register for the Services, Services Squad might collect credit/debit card information, and other payment information. Like many companies, Services Squad might use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. Services Squad uses payment information to complete your transactions.
Remote Access: While requesting support you may request for the problem to be resolved by enabling Services Squad technicians to remotely access your computer. Services Squad uses software tools which enable you to grant control of your computer to a technician remotely over the Internet. This allows a technician to diagnose or correct problems without ever coming to the location of your computer.Services Squad does not use the Remote Access tools to access and control your computer without your accord and we request that you remain present when our technicians are doing so.
Services Squad technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. Services Squad maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.
Log Files: Services Squad uses IP addresses to analyze trends, administer the website, track user movement, and gather broad demographic information for aggregate use.
How do we protect your information?
We implement proper security methods to maintain the safety of your personal and payment information when you place an order or access our website.
We use a secure payment server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your personal and private information i.e. credit cards details, social security numbers, financials, etc. will not be kept in records.
Sharing and disclosure of Information:
Services Squad does not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we might include or offer a display of third party products or services on our website. These third party sites have separate and independent privacy policies. We henceforth have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.
From time-to-time we may request information from users via surveys. Participation in these surveys is completely voluntary and users have a choice whether or not to participate. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of Services.
Services Squad ,might offer contests, sweepstakes or other promotions. These promotions will be governed by applicable rules. Personal information collected through such promotions will be used as described at the time of collection.
We are in compliance with the requirements of Children’s Online Privacy Protection Act; we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.